Bidang Ilmu : Manajemen
Penulis : John S. Oakland
Abstrak :
This Is Book About Understanding Quality, Models And Frameworks For Total Quality Management, Leadership And Commitment, Policy, Strategy And Goal Deployment, Partnerships And Resources, Design For Quality, Performance Measurement Frameworks, Self-Assesment, Audits And Reviews, Benchmarking And Change Management, Process Management, Process Redesign/Engineering, Quality Management Systems And Others.