Bidang Ilmu : Pariwisata

Penulis : Conrad Lashley

Abstrak :

This Book is About Understanding empowerment: a framework of analysis, The psychology of empowerment, The relational dimension of empowerment,Forms of empowerment through participation, Forms of empowerment through involvement, Forms of empowerment through commitmentForms of empowerment through delayering, Changes in working arrangements, Feeling empowered, Improved business performance, Empowerment and service quality management, Employment strategy and the service organization, Empowerment: another flash in the panaceas?.