Bidang Ilmu : Manajemen

Penulis : Vincent K. Omachonu, Joel E. Ross

Abstrak :

This Is Book About Total Quality Management And The Revival Of Quality In The U.S, Leadership, Information And Analysis, Strategic Quality Planning, Human Resource Development And Quality Management, Management Of Process Quality, Customer Focus And Satisfaction, Benchmarking, Organizing For Total Quality Management, Quality And Productivity, The Cost Of Quality, The Concept Of A Process, Understanding Data, The Seven Basic Quality Control Tools, Control Charts For Variables, Control Quality Function Deployment, For Attributes, When To Use The Different Control Charts, Quality Improvement Stories And Other.